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My speaker isn't charging/powering on

We have noticed a small number of Coolest Cooler speakers appear to not be charging or powering on. After some investigation with our engineering team, we've found a way to solve this issue by simply resetting the speakers.

To reset your speaker, please follow the directions below:

1. Power the speaker off
2. Connect the speaker to an active power source
3. Press both the power button and the right "party pairing" button 2 at the same time
4. Disconnect from the power source and power-on your speaker

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